Frequently Asked Questions

If you need an urgent repair we will try to get to your home within four hours to keep you and your family safe. 

When you need less urgent repairs, we will check with you about the best time for us to come. We will try to complete these types of repairs within two weeks. 

Sometimes we need to order new parts or materials. In that case, repairs will take a little longer. We will always let you know if we can’t finish the repair job on the first visit.

Urgent repairs are things like:

• Overflowing toilet 
• Bad water leaks
• No power or water
• Electrical safety faults
• Broken windows or doors that make your home unsafe
• Oven not working
• Broken smoke alarms

Less urgent repairs can be:

• Fixing door handles
• Oven light not working
• An element on the stove not working
• Painting inside the house
• Painting outside the house

Work in Tāmaki Housing homes is done by Spencers and their experienced contractors. Spencers have worked in this area for over 30 years. All our maintenance team people carry photo identification. You can ask to see this at any time.

Our maintenance team will call you to agree on a time to do non-urgent work. They will talk to you about any safety precautions that are needed while they are working. It’s really helpful if you can make sure someone is at home at the time you arranged with a contractor. If you are not there, your repairs will be delayed.

Mowing the lawn and berm (the grass by the road outside your house), and weeding the garden is your responsibility.

If you don’t have your own lawn mower or weed eater, you may be able to use one of the shared ones available in our community. All you need to do is arrange a collection time, write your details in the book and return the mower clean. 

To see if there is a mower and/or weed eater near you, please contact your Tenancy Manager.