Tenancy Information
Our goal is for you to feel right at home.
We’re here to help you in whatever way we can. We have people in our team who speak your language - whether that’s Samoan, English, Tongan, Te Reo, Mandarin, Niuean, Cook Islands Māori, or Burmese.
You can call us or come in to see us at our offices at 244 Apirana Avenue, Glen Innes or 149 Queens Road, Panmure.
We take our responsibilities seriously. When you become a tenant with us we will:
- Prepare a residential tenancy agreement for you, answer any questions you have about the agreement, and give you a copy before you move in.
- Give your bond money to Tenancy Services.
- Make sure the house is clean and tidy, and that everything is working properly before you move in.
- Fix things in your home when you tell us they’re not working, and keep your home in a reasonable state of repair.
- Meet with you at your home from time to time to talk about your tenancy and check that everything in the property is still working properly.
- Send you a letter at least 48 hours before we want to come to your home (as long as it’s not to fix something that is urgent).
- Pay bills for rates and insurance (if applicable) for your home.
- Make sure your doors and windows close properly and have adequate locks and fastenings.
- Let you know promptly about any increase or decrease in your rent.
- Take reasonable steps to make sure you are not disturbed by any of our other tenants.
- Respect and protect any information that you give us about yourself or your family.
- If you are needed to move out of your home due to redevelopment work, we will honour the Tāmaki commitment - ensuring that you have the opportunity to stay living in Tāmaki if you wish to. We will help find a new home in Tāmaki that is right for your whānau, and will help you with your move into your new home. We will let you know about these plans around 12 months before you’ll need to move, and we work with you every step of the way until you are settled into your new home.
When you are living in a Tāmaki Housing home, it is important that you
- Pay the rent on time. Talk to us if you think you might have a problem with this and we can work together to find a solution.
- Pay the bills for your home, like electricity, gas (if you have it), and phone charges.
- Care for your house and garden and keep them looking good.
- Tell us if anything gets damaged or needs fixing, as soon as possible.
- Be a good neighbour.
- Let us know if anyone (including friends or family) is staying at your home longer term. You will need to let the Ministry of Social Development know too.
- Take all your belongings with you and remove any rubbish when you move out at the end of your tenancy. Leave the property clean and tidy and give us the keys. But don’t take away any furniture or appliances that we own.
